Passenger charter
Cancellation & Refund Policy
Plans change. Our refund slabs are simple, published up front and applied automatically by the system when you cancel — no phone calls, no negotiation, no hidden deductions.
Refund slabs
The slab is decided by how much time is left between your cancellation and the scheduled departure.
Refunds are calculated on the total amount paid, including taxes, and credited to the original payment method within 5–7 business days of approval.
If we cancel your trip
If Tarzan Anurag Bus cancels or reschedules a departure for any reason — breakdown, weather, road closure or low occupancy — you receive a 100% refund automatically, or a free transfer to the next available service.
How to cancel
Open My Bookings, select the trip and choose Cancel booking. The refund estimate is shown before you confirm. A refund request is created instantly and tracked in your account.
No-shows
Passengers who do not board at the confirmed boarding point are treated as no-shows. No-show tickets are non-refundable and cannot be transferred to another date.
Partial cancellation
Cancelling a few seats out of a multi-seat booking is not supported today. Cancel the full booking under the applicable slab and rebook the seats you still need.
Payment terms
- Payments are processed securely through Razorpay. Tarzan Anurag Bus never stores your card, UPI or netbanking credentials.
- Fares shown include applicable GST. Any gateway charges levied by your bank are not refundable.
- Your seats are held for 8 minutes while payment is completed. If payment is not confirmed in that window, the seats are released for other passengers.
- Approved refunds are credited to the original payment method within 5–7 business days.
- Passengers must carry a valid government photo ID matching the name on the ticket and report at the boarding point 15 minutes before departure.
Still have a question?
Read the FAQ or talk to our support team directly.